Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Shop Joey’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Shop Joey and “You” and “Your” refers to you, the client, visitor, website user or person using our website.



You must provide complete and accurate details at the time of making your purchase. From time to time Shop Joey may request you to provide additional details to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you provide an incorrect shipping address, the order will be returned to Shop Joey. The customer will bear the cost of correcting and re-shipping the order.


All prices on Shop Joey are displayed in Australian Dollars (AUD). Shop Joey reserves the right to vary the prices displayed on the Website from time to time and without notice to you.


Shop Joey currently accepts payment via Visa, MasterCard, Debit and Paypal. All payments are securely processed via the PayPal Checkout application.



All orders are processed and shipped on business days, which are Monday to Friday and exclude public holidays in Western Australia.


The time frames below are estimates only and will depend on your location. Please note that delivery time may take longer if you live outside of metropolitan areas of major cities and during Public Holidays.

Domestic Delivery (within Australia)


We offer FREE standard shipping for all orders over $50. 

Orders under $50 are shipped at a flat $5 rate. 


A flat rate $10 charge will apply to upgrade shipping to Express Shipping for all orders. 

The estimated delivery times are outlined below:

Delivery Option

Estimated Delivery Time


3-7 days


1-2 days


Once your order has been shipped, you will receive an email containing tracking details on how to follow your order’s journey to your door.

International Delivery

We currently ship to New Zealand, US, UK, Canada, Singapore, Malaysia, Hong Kong, Japan, Indonesia France, Germany, Switzerland, and Netherlands.

We charge a flat rate of $20 for all international orders.

International orders will arrive within 5-20 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.

Online tracking will only be available for certain countries only.

International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Shop Joey is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.



Shop Joey is not responsible for goods that are damaged in transit or not received and is not liable to replace any damaged or lost goods at our own expense.



Shop Joey may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.



Please ensure you select your items carefully before purchasing, as all sales are final. We do not offer refunds or exchanges on change of mind.

Refunds and exchanges will only be available if you received a faulty item or an incorrect order out of error by Shop Joey.

Each item is thoroughly inspected before being dispatched.

If you were shipped the wrong order or a faulty item, please notify us within 7 days of receiving your order by contacting us at quoting the order number and fault or incorrect item.

Items must be returned within 14 days of receipt for a refund or exchange any received thereafter may be denied. Items must be returned in their original saleable condition, in the original packaging with all tags still intact.

Returns can be sent to the below address and must include your original invoice:

Shop Joey
PO Box 266
WA, Australia, 6955

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Shop Joey will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

Once Shop Joey has received your returned package, all returned items will be inspected before a refund or exchange is issued.

Shop Joey reserves the right to reject a refund or exchange if items are returned used, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

Please allow 5 business days for a refund or exchange to be processed from the date that the returned item is received by Shop Joey. You will be informed via email once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment was made from.

Please note Shipping is non-refundable except in cases where we may have made an error.



At Shop Joey, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Shop Joey respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.


Shop Joey does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


Shop Joey may be required, in certain circumstances, to disclose information in good faith and where Shop Joey is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.



We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Shop Joey’s rights and obligations to each other.



It is an essential pre-condition to you using our website that you agree and accept that Shop Joey is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Shop Joey’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Shop Joey may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Shop Joey and the owners of those websites. Shop Joey takes no responsibility for any of the content found on the linked websites.

Shop Joey’s website may contain information or advertisements provided by third parties for which Shop Joey accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.



To the fullest extent permitted by law, Shop Joey absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Shop Joey gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Shop Joey to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.



If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Shop Joey. Shop Joey expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Shop Joey will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Shop Joey reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.



This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Shop Joey expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



These terms and conditions represent the whole agreement between you and Shop Joey concerning your use and access toShop Joey’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.



Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.



This agreement and this website are subject to the laws of Western Australia and Australia. If there is a dispute between you and Shop Joey that results in litigation then you must submit to the jurisdiction of the courts of Western Australia.